About Concord Hospital

Concord Hospital Health System operates a complex, multi-building healthcare campus supporting acute care, emergency services, surgery, education and day-to-day clinical operations. With nearly 26,000 admissions, 97,000 emergency and urgent care visits and 15,000+ surgeries annually, uninterrupted mobile connectivity is not a convenience—it’s a clinical requirement.

As mobile devices, clinical applications and safety communications become increasingly central to care delivery, the health system needed a modern approach to mobile connectivity that could scale across locations without increasing operational burden.

• Industry: Healthcare
• Location: Concord, NH
• Area: 1M+ square feet
• Property type: Existing
• Solution: Distributed Antenna System (DAS) Managed Service

The Challenge

Concord Hospital faced growing connectivity complexity across its multi-building campus. As a healthcare institution, downtime wasn’t an option, and their existing model was no longer sustainable:

• Aging DAS and repeater systems deployed inconsistently across buildings fragmented coverage.
• Maintaining campus-wide coverage and continuity during upgrades.
• High internal burden on IT and facilities teams managing multiple legacy systems.
• Solution that could support all three Wireless Carriers for staff, patients and visitors.
• Public safety and first responder requirements including FirstNet

In healthcare environments where downtime isn’t an option, their existing model wasn’t sustainable.

The Solution

TDC partnered with Concord Hospital to deliver a fully-managed, neutral-host connectivity solution—designed for healthcare scale, reliability and long-term performance. Key elements of the solution:

• Network-as-a-service (NaaS) partnership, future-ready connectivity without the upfront investment.
• 4-band neutral-host DAS using Andrew, for an all-fiber, compact and energy-efficient platform.
• Streamlined legacy infrastructure, unifying disparate DAS and repeaters into a single, managed network.
• FirstNet-enabled connectivity for public safety and first responders.
• Full lifecycle management by TDC, including monitoring, maintenance and 5G readiness.

The Impact

The health system now operates on a single, unified cellular network designed to support clinical care, safety and campus-wide mobility. This gives Concord Hospital:

• Reliable connectivity campus wide
• Enhanced public safety readiness
• Smart building efficiencies
• Reduced risk and operational burden
• Future scalability for new wings or units

For Concord Hospital, connectivity is no longer a risk to manage—it’s a capability they can trust.