Support that never clocks out.
Every TDC network is backed by 24/7/365 monitoring, a fully redundant onshore Network Operations Center (NOC) and a dedicated project team—so your digital infrastructure performs like the critical utility it is.
Request Support
For day-to-day issues, submit your request and a technician will follow up. It’s the fastest way to get routed to the right person on our NOC team.
For urgent, service-affecting issues, call us at 866-CALL-TDC and select “Technical Support” to reach our NOC team in real time.
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Everything your network needs is already included.
Support doesn’t start when something breaks. It starts on Day One with TDC. All included as part of our managed service. No separate maintenance contracts, no added line items, no surprise invoices down the road.
24/7/365 monitoring
Real-time visibility into every network, every hour of the day.
Remote & on-site maintenance
Incidents resolved remotely when possible and in person when it’s needed.
Scheduled upgrades
Your network evolves with the technology. We handle the upgrades.
Preventative & corrective maintenance
We catch problems before they’re outages and troubleshoot issues when they arise.
Break-fix repairs
Fast and accountable resolution when hardware fails.
Equipment spares
Critical components on hand—not on order. No added cost for you.
A NOC built to stay on.
Our fully redundant, U.S.-based Network Operations Center combines experienced engineers, resilient infrastructure and proven processes to keep your network performing around the clock.
Onshore team
U.S.-based technicians and experienced digital infrastructure engineers provide direct support across the full network lifecycle.
Built for resiliency
Generator power, redundant data circuits, RAID-protected servers and a fully-mirrored backup facility to keep operations running.
Proven process
Defined SLAs, centralized documentation and standardized workflows keep every incident moving from alarm through resolution.
Fewer truck rolls
Flexible by design so when your property, tenants or use cases change, your connectivity scales with you—securely, efficiently and without a rebuild.
Meet our customer support leadership.
Your solution is monitored and maintained through our fully redundant, onshore NOC—built so support never depends on a single point of failure. Behind it, a dedicated project team stays engaged long after installation, so you’re never explaining your building’s setup to someone new.
Support is built in. Not bolted on.
Preventative and corrective maintenance. Break-fix repairs. Equipment spares. For a lot of providers, these are line items and add-ons that show up after the contract’s signed. For TDC, they’re all built into the same managed service, with no fine print and no surprise invoice.
Connectivity that’s covered.
See what ongoing support looks like for your property.